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  • Writer's pictureKhaled Al-Kulaib

Enhancing Delivery Experiences in Kuwait: A Proposal for Address Privacy and Efficiency

In the fast-paced world of deliveries, ensuring a seamless and secure experience for customers is paramount. While many delivery services strive to meet these expectations, there's always room for improvement. This blog explores a proactive suggestion aimed at enhancing the overall delivery experience, focusing on address privacy and operational efficiency.

The Challenge:

Current delivery practices often involve drivers making multiple calls to customers for directions and requesting location sharing via WhatsApp, especially prevalent in Kuwait. While the intention is to ensure precise deliveries, this approach raises concerns about customer address privacy. Additionally, the repetitive nature of these calls can lead to a less-than-ideal user experience.

The Solution:

To address these challenges, a proposed solution involves integrating a new feature into the delivery service's app. This feature would introduce a dedicated field within the customer address section, accommodating the Public Authority for Civil Information (PACI) Number related to the customer's address. Leveraging KuwaitFinders' maps with this unique identifier would enable drivers to precisely locate delivery destinations without the need for additional calls or location sharing.

Benefits of the Proposed Feature:

Enhanced User Experience:

  • The introduction of the PACI Number field streamlines the delivery process, reducing the need for multiple calls and enhancing overall user satisfaction.

  • Customers can enjoy a hassle-free and more user-friendly experience when receiving their orders.

Improved Address Privacy:

  • By keeping address details within the secure environment of the app, the proposal mitigates the risk of sensitive information being stored on drivers' personal devices.

  • This addresses concerns about customer privacy and ensures a more secure handling of location data.

Operational Efficiency:

  • The proposed feature contributes to operational efficiency by reducing unnecessary calls between drivers and customers.

  • Streamlining communications leads to more effective use of resources, benefiting both the delivery service and its customers.

Flexibility for Users:

  • Making the PACI Number field optional provides users with the flexibility to choose whether to use this feature based on their preferences.

  • Empowering users with choices ensures a customer-centric approach, aligning with the principles of user experience design.

Promotion of Benefits:

  • Educating users about the advantages of utilizing the PACI Number field encourages its adoption.

  • Promotional efforts could highlight the increased efficiency, improved privacy, and overall positive impact on the delivery experience.


In conclusion, the proposal to integrate a PACI Number field into delivery service apps presents a practical solution to address common challenges in the industry. By prioritizing user experience, privacy, and operational efficiency, delivery services can elevate their offerings and stay ahead in a competitive market.

This proactive approach not only meets the immediate needs of customers but also positions delivery services as forward-thinking and responsive to user concerns. As the delivery landscape evolves, embracing innovative solutions becomes essential, ensuring that customers receive not just their parcels but also a seamless, secure, and enjoyable delivery experience.

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